Zendesk

Manage support tickets, automate responses, and maintain your help center. Build smart support workflows with ticket routing and macros.

Supported Triggers and Actions

Bubble Lab helps you create workflows that connect your apps to automate repetitive tasks. A trigger is an event that starts a workflow, and an action is an event that can happen during the workflow.

Triggers

Events in Zendesk that can start your workflow

No native triggers. Use webhooks or scheduled triggers to start workflows with Zendesk.

Actions

Things your workflow can do with Zendesk

• List Tickets — List tickets with optional filters
• Get Ticket — Retrieve a single ticket by ID with full details
• Create Ticket — Create a new support ticket
• Update Ticket — Update a ticket: add a reply/comment, change status, priority, or assignee
• List Ticket Comments — List comments/replies on a ticket
• List Users — List or search users
• Get User — Retrieve a single user by ID
• List Organizations — List or search organizations
• Get Organization — Retrieve a single organization by ID
• Search — Unified search across tickets, users, and organizations using Zendesk query syntax
• List Articles — List or search Help Center articles
• Get Article — Retrieve a single Help Center article by ID with body content
• List Ticket Fields — List all ticket fields (system and custom) to discover field IDs, types, and allowed values
• Create Ticket Field — Create a new custom ticket field (admin only)
• Delete Ticket Field — Delete a custom ticket field (admin only). System fields cannot be deleted.
• List Macros — List available macros. Optionally filter by active status or category.
• Get Macro — Retrieve a single macro by ID with its full action definitions
• Apply Macro — Apply a macro to a ticket. Returns the resulting ticket changes (comment text, field updates) without actually modifying the ticket. Use this to preview what a macro would do, then use update_ticket to apply the changes.
• Create Macro — Create a new macro with a title and a set of actions
• Update Macro — Update an existing macro
• Delete Macro — Delete a macro (admin only)
• Search Macros — Search macros by title keyword

Example workflows

Click any example to try it with Pearl.

Ticket from Slack

When someone posts in #support on Slack, create a Zendesk ticket and reply with the ticket link.

Escalation Alerts

Monitor Zendesk for high-priority tickets and send escalation notifications to the team via Slack.

Weekly Support Report

Compile Zendesk ticket stats into Google Sheets and email a summary to management via Gmail.

Disclaimer

Bubble Lab workflows may use Large Language Models (LLMs) such as GPT, Claude, and Gemini to generate responses and automate tasks. AI-generated content may be inaccurate, incomplete, or outdated. Users should independently verify any AI-generated outputs before relying on them for decisions.